{"id":52924,"date":"2026-11-05T23:13:58","date_gmt":"2026-11-05T22:13:58","guid":{"rendered":"https:\/\/ritualthaispa.com\/?page_id=52924"},"modified":"2026-11-05T23:14:00","modified_gmt":"2026-11-05T22:14:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ritualthaispa.com\/en\/terms-and-conditions\/","title":{"rendered":"General terms and conditions of purchase"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"52924\" class=\"elementor elementor-52924 elementor-52921\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e0e954 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"4e0e954\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2aafc2 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"d2aafc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General terms and conditions of purchase<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-118f43f e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"118f43f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74db285 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"74db285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>1. Company details<\/h2>\n<p>These General Terms and Conditions govern the purchase of experiences, treatments, thermal circuits, massages, wellness rituals and other spa services offered through this website.<\/p>\n<p>The owner of the website is:<\/p>\n<ul>\n<li><strong>Company name:<\/strong> Sukan Business Systems, S.L.<\/li>\n<li><strong>Trade name:<\/strong> Ritual Thai Spa<\/li>\n<li><strong>Tax ID (CIF):<\/strong> B-67289462<\/li>\n<li><strong>Registered office:<\/strong> C\/ Casanova, 118, 1\u00ba B izq., 08036 Barcelona, Spain<\/li>\n<li><strong>Spa:<\/strong> Carrer de C\u00f2rsega, 281, 08008 Barcelona, Spain<\/li>\n<li><strong>Email:<\/strong> info@ritualthaispa.com<\/li>\n<li><strong>Phone:<\/strong> +34 93 771 49 09<\/li>\n<li><strong>Website:<\/strong> ritualthaispa.com<\/li>\n<\/ul>\n<p>Hereinafter, the company.<\/p>\n<h2>2. Purpose and scope<\/h2>\n<p>These terms set out the rules applicable to the online purchase of spa experiences and services available on the website.<\/p>\n<p>Placing an order implies the customer&#8217;s acceptance of these terms, as well as of the specific features of the selected service.<\/p>\n<p>The company reserves the right to update or modify these terms when necessary. The terms that apply to each customer are those published and in force at the time of purchase, without prejudice to the rights legally granted to consumers.<\/p>\n<h2>3. Purchase process and order confirmation<\/h2>\n<p>Customers may freely select the available spa experiences and check their features, duration, conditions and price before completing the purchase.<\/p>\n<p>To complete the purchase, the customer must provide the requested details, choose an available payment method and expressly confirm the order with an obligation to pay.<\/p>\n<p>Once payment has been made successfully, the customer will receive an electronic purchase confirmation at the email address provided.<\/p>\n<p>This confirmation will include, where applicable, the details of the experience purchased, the amount paid and the information needed to identify and redeem the purchase.<\/p>\n<p>The company recommends checking all details before completing the order.<\/p>\n<h2>4. Prices, taxes and payment methods<\/h2>\n<p>All prices on the website are shown in euros (\u20ac) and include applicable taxes, unless expressly stated otherwise.<\/p>\n<p>The final amount of the purchase is the one shown before the order is confirmed.<\/p>\n<p>Payments can be made using the methods enabled on the purchase platform.<\/p>\n<p>The company does not store or have access to the full details of the bank cards used by customers when payment is processed through a secure external payment gateway.<\/p>\n<h2>5. Security of online purchases<\/h2>\n<p>The company applies technical and organisational measures to protect personal information and the financial transactions made through its website.<\/p>\n<p>The purchase process uses secure communication systems and, where applicable, payment providers that apply security and authentication mechanisms to protect transactions.<\/p>\n<p>Transactions are processed by specialised payment platforms with their own security systems.<\/p>\n<p>The company works to offer a safe online shopping environment and to protect the confidentiality of the data provided by its customers.<\/p>\n<h2>6. Purchase errors, technical issues and duplicate purchases<\/h2>\n<p>If a technical error, an undue charge or a duplicate purchase occurs as a result of an issue with the platform, the customer may contact our customer service.<\/p>\n<p>Once the issue has been verified, the company will:<\/p>\n<ul>\n<li>Cancel the duplicate or incorrectly processed transaction.<\/li>\n<li>Refund in full any amount charged in error.<\/li>\n<li>Process the refund using the same payment method, whenever possible.<\/li>\n<li>Inform the customer of the outcome.<\/li>\n<\/ul>\n<p>Where a charging error or duplication is confirmed, the customer will not bear any cost for the incorrect transaction.<\/p>\n<p>The refund will be processed without undue delay and, in any case, within the legally applicable time limits.<\/p>\n<p>To speed up the process, the customer should provide the order number, proof of payment or any information that helps identify the transaction.<\/p>\n<h2>7. Validity of experiences purchased: 12 months<\/h2>\n<p>All spa experiences purchased through our website are valid for twelve (12) months from the date of purchase, unless a more favourable condition is expressly stated in the product description.<\/p>\n<p>During this period, the holder may request and manage the booking to enjoy the experience purchased.<\/p>\n<p>To redeem the experience, the holder must contact the spa and request availability sufficiently in advance.<\/p>\n<p>Bookings are subject to the availability of dates and times at the spa.<\/p>\n<p>The date of the experience must be booked within the validity period of the voucher, unless the company expressly authorises an extension.<\/p>\n<p>Once the twelve months have passed without a redemption request, the voucher will be considered expired and will lose its commercial validity, without prejudice to any non-waivable consumer rights under current legislation.<\/p>\n<p>The company recommends booking well in advance to secure the preferred date.<\/p>\n<h2>8. Bookings and availability<\/h2>\n<p>Purchasing an experience does not automatically include a specific date and time, unless the product expressly states that it includes a confirmed booking.<\/p>\n<p>Where a prior booking is required, the customer must contact the spa through its official customer service channels.<\/p>\n<p>Bookings are subject to the availability of facilities, therapists and opening hours.<\/p>\n<p>The company will do everything reasonably possible to allow the customer to enjoy the experience within the validity period of the voucher.<\/p>\n<h2>9. Cancellations and changes to bookings<\/h2>\n<p>Requests to change or cancel a booking must be sent directly to the spa through its official customer service channels.<\/p>\n<p>The specific conditions for changes, cancellations or no-shows may vary depending on the type of experience and will be communicated to the customer before the booking is confirmed.<\/p>\n<p>If the spa has to cancel a booking for reasons attributable to the company, the customer will be offered a new available date or the appropriate solution in accordance with applicable regulations.<\/p>\n<p>These terms may never limit the consumer&#8217;s legal rights.<\/p>\n<h2>10. Right of withdrawal and refunds<\/h2>\n<p>In accordance with Spanish consumer protection law, distance purchases are subject to the right of withdrawal where legally applicable.<\/p>\n<p>As a general rule, consumers have fourteen (14) calendar days from the conclusion of the contract to exercise this right, without giving any reason, unless one of the legal exceptions applies.<\/p>\n<p>In particular, the law provides exceptions for certain services related to leisure activities when the contract specifies a specific date or period of performance.<\/p>\n<p>Therefore, the right of withdrawal will depend on the nature of the experience and the specific terms of the purchase.<\/p>\n<p>Where the right of withdrawal applies and is correctly exercised, the company will issue a refund in accordance with the legally established time limits and requirements.<\/p>\n<p>Requests must be sent to <a href=\"mailto:info@ritualthaispa.com\">info@ritualthaispa.com<\/a>, stating the order number and the details needed to identify the purchase.<\/p>\n<h2>11. Personal data protection and privacy<\/h2>\n<p>The company undertakes to process its customers&#8217; personal data confidentially, responsibly and in accordance with current data protection regulations, in particular the General Data Protection Regulation (GDPR) and Spanish Organic Law 3\/2018.<\/p>\n<p>The data provided during the purchase process will be used exclusively for purposes related to the company&#8217;s activity and internal management, including:<\/p>\n<ul>\n<li>Processing and managing purchases.<\/li>\n<li>Confirming orders and sending purchase receipts.<\/li>\n<li>Managing bookings and voucher redemptions.<\/li>\n<li>Handling enquiries, requests and incidents.<\/li>\n<li>Managing refunds and administrative or accounting operations.<\/li>\n<li>Complying with applicable legal obligations.<\/li>\n<\/ul>\n<p>The company will not sell, rent or market its customers&#8217; personal data for third-party advertising purposes.<\/p>\n<p>Data may only be shared with external providers or entities when necessary to manage the purchase correctly, process payments, provide technology services, comply with legal obligations or respond to requests from competent authorities.<\/p>\n<p>These providers must act in accordance with the legal safeguards and obligations applicable to data protection.<\/p>\n<p>Data will be kept for as long as necessary for the purposes for which it was collected and for the legally required periods.<\/p>\n<p>Customers may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by writing to:<\/p>\n<p>Email: <a href=\"mailto:info@ritualthaispa.com\">info@ritualthaispa.com<\/a><\/p>\n<p>They may also file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have not been properly respected.<\/p>\n<p>For more detailed information on the processing of personal data, please see our <a href=\"https:\/\/ritualthaispa.com\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<h2>12. Marketing communications<\/h2>\n<p>The company will not use the personal data provided during the purchase to send unsolicited marketing communications.<\/p>\n<p>Sending offers, news, discounts or advertising by email or other electronic means will be subject to the applicable legal requirements and, where necessary, to the customer&#8217;s prior consent.<\/p>\n<p>Customers may withdraw their consent at any time, without affecting the management of their purchases or bookings.<\/p>\n<h2>13. Liability and provision of services<\/h2>\n<p>The company undertakes to provide the experiences and services described on the website in accordance with the features advertised.<\/p>\n<p>Images and descriptions of treatments and experiences are for information purposes and aim to faithfully represent the services offered.<\/p>\n<p>The provision of services is subject to the spa&#8217;s operating conditions and to reasonable rules for the use of its facilities.<\/p>\n<p>Customers undertake to respect the spa&#8217;s internal rules and the instructions of its staff to ensure a safe and pleasant experience.<\/p>\n<p>The company will not be liable for failures arising from circumstances beyond its control, without prejudice to its legal responsibilities.<\/p>\n<h2>14. Customer service and complaints<\/h2>\n<p>For any enquiry, issue related to a purchase, refund request or complaint, customers can contact our customer service team through the following channels:<\/p>\n<ul>\n<li><strong>Email:<\/strong> info@ritualthaispa.com<\/li>\n<li><strong>Phone:<\/strong> +34 93 771 49 09<\/li>\n<li><strong>Address:<\/strong> Carrer de C\u00f2rsega, 281, 08008 Barcelona.<\/li>\n<\/ul>\n<p>The company undertakes to handle enquiries and complaints diligently and to respond within the legally established time limits.<\/p>\n<h2>15. Applicable law and jurisdiction<\/h2>\n<p>These terms are governed by Spanish law and, where applicable, by European regulations on consumer protection, electronic commerce and personal data protection.<\/p>\n<p>In the event of a dispute, the parties will submit to the courts that are competent under the mandatory consumer protection rules.<\/p>\n<p>This clause shall in no case limit consumers&#8217; right to bring proceedings before the courts that legally correspond to them.<\/p>\n<h2>16. Acceptance of the terms<\/h2>\n<p>Making a purchase through the website means that the customer has had access to these General Terms and Conditions of Purchase, has been able to consult them before placing the order and accepts those that are legally applicable to the contract.<\/p>\n<p>The company recommends reading these terms carefully before completing any purchase.<\/p>\n<p>Thank you for trusting us and choosing us to enjoy a wellness experience in Barcelona.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of purchase 1. 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