Frequently Asked Questions
Reservations and spa experience
How far in advance should I book?
We recommend booking:
- A minimum of 72 hours in advance for standard treatments.
- One week in advance for experiences with a jacuzzi.
How can I book using a gift card?
The recipient must contact Ritual Thai Spa to arrange their appointment:
Phone: 682 90 73 08
Can I modify or cancel a booking?
Yes. To modify or cancel a booking, it is necessary to provide notice with:
- 24 hours’ notice for individual and couple bookings.
- 48 hours’ notice for groups of more than 4 people.
Otherwise, the voucher will be considered redeemed.
Which days is the spa open?
The spa is open every day, including holidays, except:
- December 25
- January 1
When should I arrive?
Arriving 10-15 minutes early allows you to slow down, change your environment, and begin to unwind before your massage. Every minute of calm adds to the experience.
What should I present on the day of the appointment?
It will be mandatory to present the gift card on the day of the treatment.
Without the presentation of the voucher, the service cannot be performed.
Do I need to bring anything special, like a swimsuit?
Yes. It is necessary to bring your own swimsuit to access the spa facilities.
Does the spa have a shower and changing room?
Yes. We have private changing areas and showers, ensuring comfort and privacy before and after your treatment.
Can I choose the oil during the massage?
We have almond oil and neutral oil available for people with allergies. For aromatic massages, you can choose essences such as eucalyptus, lavender, and cinnamon.
¿El centro se hace responsable de mis objetos personales?
La empresa no se hace responsable de los objetos personales olvidados en nuestras instalaciones. Rogamos que revisen sus pertenencias antes de abandonar el establecimiento.
Legal and sales conditions
Vouchers and gift cards
Can I return a purchase made online?
- No. Returns are not accepted on online purchases.
- Treatments and vouchers are valid for one year from the date of purchase.
Can I change the purchased treatment?
Yes. The treatment may be modified or another service or product may be acquired, provided that it is of the same economic amount.
Are gift vouchers refundable?
No. Gift vouchers are not refundable under any circumstances.
Are gift vouchers transferable?
Yes. Gift vouchers are transferable, provided they are used under the same purchase record and respect the validity conditions.
What happens if I lose my gift voucher?
In case of loss of the gift voucher, a duplicate will not be issued.
It will be essential to present the payment confirmation that can be verified in our system.
How do I buy a gift card online?
The purchase is made directly through our website.
Once the purchase is made, you will receive your gift card within a maximum period of 24 hours.
What is the validity of the gift card?
The gift card is valid for 364 days from the date of purchase.
Once this period has passed, the voucher expires and no refunds are allowed.
Who owns the website?
This website is owned by Sukan Business Systems S.L.
What does accessing and using this website entail?
Accessing and using this website attributes the condition of user and implies full and unreserved acceptance of the general conditions of use and sale in force at all times.
Is online shopping secure?
Yes. Ritual Thai Spa does not receive or store credit card data.
Payments are processed directly through a secure payment gateway, which notifies us of the confirmation of the operation.
What personal data is requested and how is it managed?
To manage orders and reservations, personal data such as name, surname, telephone and email are requested.
This data is used exclusively for internal management, processing reservations and sending information related to our services.
Is my data disclosed to third parties?
No. Ritual Thai Spa guarantees the confidentiality of the data and does not pass it on to third parties. Only authorized personnel have access to such information.
